Parking and traffic permits
Residential and visitor parking tied to a plate, zone maps from your ArcGIS layer, eligibility by address, waitlists and enforcement sync.
Learn More →Trusted by municipalities, agencies and procurement bodies
Permit and licence types
One platform for every application your residents file.
Each permit or licence gets its own workflow, forms, fees, documents and roles — all configured, none coded. Launch one program now and add the next in weeks.
Business licensing
New, renewal and transfer applications with document checklists, inspections as stages and yearly renewal reminders.
Learn More →Pet and kennel licensing
Dog and cat licences, kennel and breeding permits, tag fulfilment, lost-pet posting, shared pets and animal-control access.
Learn More →Planning Act applications
Consents, minor variances, site plan control, zoning amendments, subdivisions and OPAs — with agency circulation, conditions of approval and notices.
Learn More →Parks, recreation and events
Facility bookings, special-event permits and road closures with calendar availability, insurance uploads and deposit handling.
Learn More →Any locally configured service
Sign permits, short-term rentals, lottery licences, encroachments, burn permits — if it has an application, a review and a fee, Milo can run it.
Tell us what you issue →How it works
Configuration, not custom code.
Every permit in Milo is built from six building blocks. Change a fee, add a stage or route an application to another department without a developer — and test it in a sandbox before anything goes live.
Example workflow · Residential parking permit
Applicant inputPaymentStaff reviewDecision
1
Application
Form, address check against GIS, document checklist
Resident2
Fee
$60 authorized in-app; charged only on approval
Resident3
Review
Eligibility, household limit, documents — one screen
Clerk4
Decision
Approve · approve with conditions · refuse · return
Supervisor✓
Issued
Permit PDF with QR, notice by email or text, enforcement synced
Automatic↺From Review or Decision, Return to resident sends the file back to stage 1 with a note and a reply-by date — nothing leaves the file. Add an inspection, a circulation to an agency or a conditions stage by dropping it into the arc.
Request typeThe permit as residents see it: name, who can apply, which program
WorkflowThe arc above; duplicate one to launch the next permit in days
StagesInput, review, decision, payment — unlimited, with conditional routing
TransitionsWho may move a file forward and what must be true first; enforced and logged
ActionsNotices, reminders, letters and enforcement pushes fired as the file moves
FeesYour schedule, maintained by your staff: conditional fees, proration, waivers
30–60 days
From kickoff to your first permit live, training included
1–3 weeks
For each additional permit type after that
Zero
Data migration required for a new program
Payments and finance
Collect online, at the counter, and reconcile once.
Payment stages sit anywhere in a workflow. Residents pay inside Milo without being redirected; staff record counter payments against the same invoice; Finance sees every waiver and who authorized it.
Online
Credit card, Interac, EFT
Through approved credit card merchant processors, we provide in-app payment services, so residents never leave Milo to pay.
See which merchants we work with →At the counter
Terminal and cheque
Record the terminal reference on the invoice so the ledger consolidates in one place.
Control
Refunds, waivers, arrears
Full or partial refunds to the original method; fee waivers by code or authorization; unpaid fees exported to the tax roll.
Reporting
Dashboard, PDF or CSV
Administrators view key data metrics directly on a Milo dashboard or in an exported PDF or CSV.
Security and data sovereignty · Canada
Canadian data, on Canadian soil.
Every Canadian municipality runs in a dedicated environment on Google Cloud or DigitalOcean infrastructure in Toronto and Montréal. Your records, documents, backups and support stay inside the country — no offshore staff, no foreign sub-processors. Data Security and Trust →
Google Cloud
Cloud Run, Cloud SQL and Cloud Storage under Assured Workloads for Canada, with Cloud Armor WAF, private networking and customer-managed encryption keys. Hosted in Toronto, with encrypted backups replicated to Montréal.
Default for sovereign and enterprise deployments
DigitalOcean
Dedicated droplets, managed PostgreSQL and Spaces object storage with firewalling and encrypted backups — same isolation, same audit trail, lower cost for smaller municipalities and multi-tenant programs. Hosted in Toronto.
Default for standard deployments99.95%
Monthly availability target · RTO 5 h · RPO 24 h
AES-256 · TLS 1.2+
Encryption at rest and in transit; immutable audit trail
PIPEDA · MFIPPA
Privacy-ready records handling; client owns all data; certified destruction at exit
WCAG 2.1 AA
AODA-ready portal and staff workspace; accessibility widget on every screen
Integrations
Connects to what your municipality already runs.
Identity, GIS, payments and communications out of the box; a documented REST API with a test environment for everything else. See all integrations →
Results · Township of Essex, Ontario
From warnings at the dog park to a by-law residents actually follow.
Before Milo, Essex's animal by-law was enforced only when an officer happened on a pet without a tag. Online licensing residents could finish in minutes changed that: compliance went up, animal control works from the same file, and fees still owing roll onto the tax bill with Milo data.
- Online portal plus three counter locations on one admin workspace
- Kennel licences, shared pets, lost-pet posting and community notices added on the same platform
1,200
Permits issued in 2021, the first year on Milo
+92%
More permits issued per year by 2025 — over 2,300, new and renewed
5 yrs
In continuous production, through a platform generation change
+98%
Increase in annual licensing revenue, 2021 to 2025
Book a demo
See your permits running in Milo.
Tell us which permits and licences you issue. We'll walk you through a configured example and a rollout plan — in English, French or Spanish.
Prefer to be contacted? Use the form and we'll reach out within one business day.
1 (855) 937-3726Or use the form — we reply within one business dayOntario municipalities can purchase Milo through the Supply Ontario Vendor of Record — no separate RFP required.